Knowledge Centre

Insights for Better Business Decisions

Practical perspectives on business transformation, hospitality, customer experience, systems, leadership, and growth in Lebanon and the GCC.

  • Business Transformation in Lebanon: Fix What Is Slowing Your Business Down

    Running a business in Lebanon requires flexibility, patience, and constant problem-solving. Costs change. Customers hesitate. Competition increases. Employees leave. Marketing becomes more expensive. And many business owners spend most of their time handling daily problems instead of planning growth. This affects everyone, from startups and small online businesses to established SMEs. The solution is not…

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  • How Hospitality Can Heal Healthcare

    The Scene: A Hospital Room in Beirut Imagine the following scene: The dim lights—a familiar sight in hospitals across Lebanon. At 82, Mr. Samy lies in bed with an arm in cast after surgery to insert a silver rod in it. He stares at an untouched tray of cold “manakish” and an empty bottle of water just…

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  • Mastering the Seven Cs of Consulting: How to Deliver Results That Impress Your Clients

    As a consultant, delivering results that impress your clients is crucial to building a successful career. But how do you ensure that you’re consistently exceeding expectations and making an impact? The answer lies in mastering the Seven Cs of Consulting – a framework designed to help consultants deliver exceptional value and drive real business outcomes.…

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  • Have A Business Idea? Not Sure What To Do Next?

    Do you have a business idea but not sure what to do next??? Not knowing how to proceed is a common challenge to overcome. There is help! Business consultants work with entrepreneurs and existing companies. They provide the expertise necessary to move forward. They are the solution to many startups and existing businesses. Business consulting…

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  • Metaverse: What it means for restaurants

    In 2030, the metaverse will be a new digital channel for restaurants to offer engaging, interactive experiences that boost brand awareness and customer experience. In the metaverse, customers can step into a virtual restaurant to browse menus, meet friends, and even order real food that will then be delivered to their door.  This is one…

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  • The importance of a business plan

    Thinking of starting a new business can be very easy, but the rest of the path can be difficult. Just like how an architect creates a blueprint before building a house, a business plan is a tool to build a foundation and develop a structure for the future of your business.  Business plans are integral…

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  • How to Find a Co-founder for Your Startup

    Many factors go into a successful startup, such as market need, financing, a viable business model, and marketing. However, finding the right team – specifically, the right co-founder or cofounders – is a crucial first step.  Your cofounder is your business partner. They are the one you’ll be spending long hours with in the trenches,…

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  • Why coaches need branding?

    In the last 15 years the coaching industry has exploded and excelling in this fierce competition is another task that needs to be accomplished. Businesses exist in a competitive environment which makes building your brand not something “extra” that you have to do. It’s a crucial component of building your business! What is branding? Marketing…

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  • How to make the perfect pitch deck

    What is a Pitch Deck? (Definition) A pitch deck is a presentation delivered to investors to explain your company, the problem you are solving, important milestones, the stage your company is at, and what you’re looking for in terms of investment. What should a Pitch Deck include? #1. Company introduction This should be a one-sentence…

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  • How to attract investors for your startup business

    Attracting investors can easily be one of the most challenging things that you encounter when you launch your startup. However, you can’t grow your business without investors, which is why the sooner you start working on getting them on board, the better! If you are starting a business, thinking about starting a business, or already…

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