Smart Interventions - The Art & Science of Business
Free Diagnostic Resource

Free Business Health Check | Smart Interventions

Free Business Health Check

Answer 24 focused questions and receive an instant score across strategy, sales, customer experience, operations, team accountability, and execution discipline. Your result will show where the business may need attention before you invest more money or make bigger decisions.

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Interactive Self-Diagnostic

Answer honestly. Your score will show you where to look first.

Score each statement from 0 to 5. When you finish, review your total score, weakest areas, and recommended next step.

01

Strategy & Positioning

Q1 Our offer is clear enough for customers to understand quickly.
Q2 We know exactly who our best target customers are.
Q3 Our pricing reflects value, positioning, and profitability, not only competition.
Q4 Our team can explain what makes the business different and why customers should choose us.
02

Sales & Follow-Up

Q5 Every inquiry, WhatsApp message, visit, and price request is followed up quickly.
Q6 We use structured scripts or standards for replies, follow-ups, and objections.
Q7 We know why potential customers disappear or do not buy.
Q8 We have a clear process for renewals, repeat purchases, referrals, or upselling.
03

Customer Experience

Q9 Customers receive a consistent experience from first contact to delivery.
Q10 Our team knows how to greet, explain, reassure, follow up, and recover complaints.
Q11 We collect customer feedback and act on recurring complaints or weak signals.
Q12 Our customer journey builds trust before, during, and after the sale.
04

Operations & SOPs

Q13 Daily responsibilities, opening/closing tasks, and standards are documented.
Q14 Important work does not depend only on memory, verbal instructions, or the owner.
Q15 We use checklists, reports, or trackers to control daily performance.
Q16 Problems are escalated, solved, and documented instead of repeatedly discussed.
05

Team Accountability

Q17 Each team member knows what they own and how performance is reviewed.
Q18 Managers or supervisors follow a clear rhythm for meetings, reporting, and decisions.
Q19 Staff behavior, appearance, communication, and service standards are controlled.
Q20 The owner can delegate without losing visibility or control.
06

Execution Discipline

Q21 Decisions become actions with owners, deadlines, and follow-up.
Q22 We know which issues are urgent business constraints and which are secondary.
Q23 We measure progress using simple KPIs or scorecards.
Q24 The business keeps improving after a project, training, or new system is introduced.

Want Smart Interventions to review your score?

Send your score with a short description of your business situation. If deeper work is needed, Smart Interventions will guide you toward the right next step, whether that is diagnosis, customer experience recovery, SOP work, training, or continuity support.

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